Privacy Policy

Last updated: September 12, 2026

Velduro South Africa is operated in South Africa by Olympic Cycles (Pty) Ltd, Registration Number 2014/148973/07, VAT Number 4150273276.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African law.

Velduro South Africa operates this store and website, including its related information, content, features, products and services (the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform used to deliver certain Services.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit velduro.co.za, purchase products, book demo rides, contact us, submit warranty or support requests, enquire about becoming a dealer, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you, as contemplated under applicable law.

Depending on how you interact with Velduro South Africa, we may collect or process:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed or purchased, order history, returns, exchanges, cancellations, payment status and delivery information.
• Product information, including bicycle or frame serial numbers, warranty information, service history and technical-support information where relevant.
• Payment information, including payment method, transaction details and payment confirmation. Payments may be processed by third-party payment providers.
• Account information, including account credentials, preferences, saved addresses and account activity where customer accounts are used.
• Communications with us, including information supplied when contacting us, booking a demo ride, requesting technical assistance, submitting a warranty claim or making a dealer enquiry.
• Device and technical information, including browser type, device information, network information, IP address and similar identifiers.
• Website usage information, including how and when you interact with or navigate our website.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, book a demo ride, subscribe to communications or otherwise provide information to us.
• Automatically through our website and associated technologies, including cookies and similar technologies.
• From service providers who provide technology, payment, fulfilment, analytics or other services on our behalf.
• From authorised Velduro dealers, service partners, manufacturers or other third parties where reasonably necessary to provide the service you have requested.

How We Use Your Personal Information

We may use your personal information for purposes including:

• Processing and fulfilling orders.
• Processing payments.
• Arranging delivery or collection.
• Managing returns and exchanges.
• Booking and managing demo rides.
• Providing customer and technical support.
• Managing warranty claims, repairs and technical issues.
• Maintaining appropriate bicycle, frame and component warranty records.
• Responding to enquiries.
• Managing authorised dealer enquiries and relationships.
• Creating and managing customer accounts.
• Preventing fraud and protecting the security of our website and customers.
• Improving our products, website and customer experience.
• Complying with applicable legal, accounting and regulatory obligations.
• Sending marketing communications where you have consented or where otherwise permitted by law.

Marketing and Communications

If you subscribe to Velduro South Africa news or promotional communications, we may send you information about:

• New Velduro products.
• Demo rides.
• Product launches.
• Events.
• Special offers.
• Dealer announcements.
• Velduro news and updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those communications or by contacting us.

If you unsubscribe from marketing, we may still send non-promotional communications relating to orders, warranties, support requests or your account.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide secure payment and shopping experiences, detect or investigate suspected fraudulent or unlawful activity, and protect Velduro South Africa, our customers and our Services.

If you create an account, you are responsible for keeping your login credentials secure.

How We Share Personal Information

We may share personal information where reasonably necessary with trusted third parties, including:

• Shopify.
• Payment processors.
• Courier, freight and delivery providers.
• Website, IT and cloud-service providers.
• Marketing and analytics providers.
• Authorised Velduro dealers and service partners where necessary to fulfil your request.
• Velduro and relevant bicycle, component or system manufacturers where necessary for technical support or warranty claims.
• Professional advisers.
• Government, regulatory or law-enforcement authorities where required by law.

We may also disclose information where necessary in connection with a legitimate business transaction or to protect or enforce our legal rights.

We do not sell your personal information.

Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the online store in order to provide and improve its ecommerce services.

Information submitted through our online store may therefore be transmitted to or processed by Shopify and its service providers, including in countries outside South Africa.

Shopify may also process information for features provided directly by Shopify, including security, analytics, fraud prevention and certain personalised ecommerce functionality.

Where Shopify independently determines how personal information is processed for its own services, Shopify is responsible for that processing in accordance with its applicable privacy policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember shopping-cart information.
• Maintain customer account sessions.
• Improve website performance.
• Analyse website traffic.
• Measure advertising effectiveness.
• Remember preferences.
• Personalise content and marketing where permitted.

You may control cookies through your browser or available website privacy controls. Disabling certain cookies may affect website functionality.

Analytics and Advertising

We may use third-party analytics and advertising services, which may include Shopify Analytics, Google services and Meta advertising or analytics tools.

These services may process information relating to your device, browsing behaviour and interactions with our website in accordance with applicable law and their respective privacy policies.

Third-Party Websites and Links

Our website may contain links to Velduro's international website, Avinox, authorised dealers, social-media platforms and other third-party websites.

We are not responsible for the privacy or security practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our products and Services are not specifically directed at children under the age of 18.

Where personal information relating to a child is processed, it will be handled in accordance with applicable South African law.

Security of Your Information

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil contractual obligations.
• Maintain appropriate warranty and service records.
• Provide after-sales support.
• Meet legal, accounting and tax obligations.
• Resolve disputes.
• Protect or enforce our legal rights.

When personal information is no longer required, it will be deleted, destroyed or anonymised where appropriate and reasonably practicable.

Your Rights

Subject to POPIA and other applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion or destruction where legally permissible.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing certain requests.

Exercising your privacy rights will not result in unfair discrimination against you.

International Processing and Transfers

Some of our technology and service providers, including Shopify, may process or store personal information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing and transfers are handled in accordance with applicable South African law, including POPIA.

Complaints

If you have concerns about how Velduro South Africa processes your personal information, please contact our Information Officer using the details below.

Where applicable, you may also lodge a complaint with the Information Regulator of South Africa.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our Services or business practices.

The latest version will be published on velduro.co.za together with the date it was last updated.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any of your rights regarding your personal information, please contact:

Velduro South Africa
Operated by Olympic Cycles (Pty) Ltd
67 Imam Haron Road
Claremont
Cape Town
7708
South Africa

Telephone: +27 21 671 5008
Email: sales@velduro.co.za

Information Officer
Greg Lind
Olympic Cycles (Pty) Ltd
Email: greg@olympiccycles.co.za

You may also have the right to lodge a complaint with the Information Regulator of South Africa.