Shipping policy

Shipping Policy

Velduro South Africa aims to ensure that every bicycle, frameset and component is prepared, packed and delivered safely.

South Africa

Processing & Delivery Times
In-stock orders are typically processed and delivered within 3–5 business days after payment has been confirmed. This excludes weekends and public holidays.

Delivery times are estimates and may be affected by courier delays, destination, weather, product preparation or circumstances outside our reasonable control.

Complete Bikes
Complete bicycles may require final assembly, setup and inspection before dispatch. This is done to ensure that the bicycle is correctly prepared prior to delivery.

Where appropriate, customers may also arrange collection or delivery through an authorised Velduro dealer.

Frames, Frame Packages & Components
Frames, frame packages and components may be shipped directly to customers or to an authorised Velduro dealer for professional assembly.

We strongly recommend that frames and bicycles requiring assembly are built and set up by a qualified bicycle mechanic.

Shipping Charges
Applicable shipping charges will be displayed at checkout or confirmed with you before dispatch.

Tracking
Once your order has been dispatched, tracking information will be provided where available.

Delivery & Inspection
Please provide a delivery address where you or an authorised person can receive the shipment.

We recommend inspecting the packaging when the shipment arrives. If there is visible damage or evidence of tampering, please photograph it and notify Velduro South Africa as soon as reasonably possible.

Special Orders & Pre-Orders
Special-order, custom-build, pre-order or incoming-stock items may have longer lead times. Where this applies, we will communicate the expected availability or delivery timeframe separately.

International Shipping

International orders are considered on request.

Availability, shipping costs, insurance, delivery timeframes and any export requirements will be confirmed before an international order is accepted.

Unless otherwise agreed, the recipient is responsible for any customs duties, taxes, clearance charges or other fees imposed in the destination country.

Delays

We will make every reasonable effort to deliver orders within the estimated timeframe. Courier, customs and other third-party delays can occasionally occur outside our control, and we will assist customers in resolving delivery issues where reasonably possible.

Returns

Returns are handled in accordance with our Returns & Refund Policy and applicable South African consumer law.

Contact

Velduro South Africa
67 Imam Haron Road
Claremont, Cape Town
South Africa

Telephone: +27 21 671 5008
Email: sales@velduro.co.za